Academy Experience Executive

About the Role

Our Client is looking for warm, proactive and customer-focused Academy Experience Executives to be part of our academy team.

You will be the key point of contact for our students and parents, ensuring they receive a seamless and positive experience throughout their journey from their first enquiry and enrolment to lesson coordination and ongoing engagement.

This is a hands-on, people-oriented role suited to someone who enjoys interacting with families, solving problems and working in a dynamic education environment.

Key Responsibilities

• Serve as the primary point of contact for parents and students , providing prompt and professional assistance.
• Handle enquiries via phone, email, WhatsApp and in-person interactions.
• Support student enquiries, trial lessons, enrolments, renewals and transfers .
• Follow up with prospective families and assist in converting enquiries into enrolments.
• Build strong relationships with parents to encourage student retention and long-term engagement .
• Coordinate lesson schedules, make-up classes, teacher availability and other student-related arrangements.
• Work closely with teachers and academy teams to ensure a smooth learning experience for students.
• Handle parent feedback and concerns professionally, taking ownership of issues through to resolution.
• Maintain accurate student records, attendance and administrative information.
• Monitor student attendance and engagement, proactively following up where necessary.
• Support academy sales and enrolment targets through effective follow-ups and customer engagement.
• Assist with academy events, student activities, promotions and outreach initiatives.
• Identify recurring customer concerns and operational gaps, and suggest improvements to enhance the overall student experience.
• Support the Academy Manager with day-to-day academy operations and other duties when required.

Requirements

• 1–3 years of experience in customer service, education, enrichment, hospitality, retail or a similar customer-facing environment.
• Excellent communication and interpersonal skills , with the confidence to engage parents, students and teachers.
• Strong customer service mindset with a genuine desire to create a positive experience for families.
• Comfortable handling customer concerns, managing expectations and resolving issues.
• Comfortable with sales conversations, follow-ups and enrolment targets .
• Positive, energetic and approachable personality.
• A passion for education, music or working with children would be an advantage.
• Willingness to work weekends and evenings according to academy operating hours.

What We Offer

• Opportunity to join a growing and dynamic music education organisation .
• Meaningful opportunity to contribute to the development and learning journey of children.
• Exposure to customer experience, sales, academy operations and relationship management .
• Career development and progression opportunities within the organisation.
• A collaborative and energetic working environment.

Apply now today and embark on a career like no other. :)

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