Technical Author (Customer- focused)

Location: These are fully remote roles, open to candidates across the globe.

As a Technical Author you will

Create, maintain and improve software and other documentation

Work with your team members, to help them make effective documentation contributions

Influence the development of Canonical products and services, as an expert user who has important opinions about function and design

Engage with user communities to ensure that our documentation meets their needs

Encourage and support community engagement in and contribution to documentation

Help standardise the structure, presentation, style and language of content across products

Collaborate with documentation peers to advance the state of the art in documentation at Canonical

Challenge and advance documentation understanding and best-practice, as part of a disciplinary team

A strong candidate

Is an excellent collaborator and communicator

Cares deeply about functional written communication

Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation

Has a record of community engagement, in open-source software, documentation, research or other disciplines

Is sympathetic to the needs and challenges of open-source software and its communities

Demonstrates technical curiosity, and is fascinated by software technology and its challenges

Has demonstrable documentation skills, insight and enthusiasm

Has experience of software development contexts

Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText

Holds a BSc/BA degree or equivalent

Is able to travel twice a year for up to two weeks for events

Nice-to-have skills

Deep technical domain knowledge

Open-source community leadership and management

User-experience, interaction or visual design