Customer service - Customer service
Machine translation — original language: Spanish.Show original
About the company
We are looking for a highly skilled Customer Service Executive to join our team. The ideal candidate will be responsible for providing efficient and cordial attention to our customers and affiliates, ensuring a satisfactory experience in every interaction.
Your tasks
- Handle calls and messages from customers and affiliated partners.
- Follow up on conversations through the website's online chat.
- Confirm schedules and pick up details with customers.
- Provide support to agencies and affiliates.
- Monitor and follow up on the day's reservations.
Requirements
Job Requirements
- Minimum English level of 85%.
- Additional knowledge of other languages will be considered a plus.
- Knowledge of the area: Cancún and Riviera Maya.
- Previous experience in the tourism sector.
- Management of CRM platforms.
- Minimum education: Completed High School (desirable).
- Minimum of 1 year of experience in customer service (mandatory).
-Requirements- Minimum education: Upper secondary education - Technological High School 2 years of experience Languages: English Age: between 25 and 35 years Knowledge: Adaptability, Customer approach, Language proficiency Availability to travel: Yes Availability to relocate: Yes Keywords: servicio, service, care, costumer, cliente
What we offer
Benefits and perks
- Statutory benefits
- Possibility of an indefinite contract
- Staff transportation service
Other
Working conditions Rotating schedule Weekday days off
Availability to work
- Weekends
- Holidays
- 8-hour rotating shifts