service adviser

Education:

Secondary (high) school graduation certificate.

Tasks:

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Arrange for refunds and credits.
• Issue receipts and other forms.
• Maintain records and statistics.
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive and log complaints.
• Receive payments.
• Sell merchandise.
• Maintain and manage digital database.
• Answer clients' inquiries and provide information.

Computer and technology knowledge:

• Internet.
• MS Excel.
• MS Word.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Repetitive tasks.
• Standing for extended periods.
• Walking.

Personal suitability:

• Client focus.
• Excellent oral communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Initiative.
• Judgement.
• Ability to multitask.
• Dependability.
• Honesty.

Experience:

7 months to less than 1 year.

Employment terms options:

• Evening.
• Flexible hours.
• Day.
• Weekend.

Health benefits:

Health care plan.

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.
• Provides awareness training to employees to create a welcoming work environment for youth.