ASSISTANT MANAGER - RECEPTIONIST (M/F)

Permanent Position (CDI) - 39 HOURS PER WEEK

We are looking for a dynamic and versatile Assistant Manager to support the Management in the daily operation of the hotel and to guarantee the quality of service offered to our clients. This key position offers a great diversity of missions and real operational responsibilities.

Your missions

In direct collaboration with the Management, you will actively participate in the operation of the establishment and ensure its smooth daily functioning. You will be required to replace the Management in its absence and ensure the proper application of procedures, brand standards, and labor regulations.

Business Development:

• Develop turnover and occupancy rates.
• Ensure the quality of welcome and customer relations.
• Participate in pricing policy and commercial actions.
• Handle customer complaints and implement corrective actions.
• Contribute to the updating of distribution channels and the establishment's marketing plan.

Operational Management:

• Coordinate the activity of the various hotel departments.
• Organize arrivals, departures, and room assignments.
• Supervise the quality of services and compliance with procedures.
• Participate in field operations: breakfast service, dining room service, room inspections, maintenance of common areas, and seminar management.

Administrative and Financial Management:

• Ensure the monitoring of activity reports.
• Manage agency commissions, debtors, and customer disputes.
• Participate in budget preparation and results analysis.
• Control costs, orders, stocks, and inventories.

Human Resources:

• Participate in the integration of employees.
• Organize schedules and ensure adequate staffing levels.
• Support teams in their skill development.

Profile sought

You possess two years of successful experience in the hotel or catering industry with supervisory responsibilities.

Expected skills and qualities:

• Excellent sense of welcome and customer service.
• Strong commercial temperament.
• Natural leadership and team spirit.
• Organization, autonomy, and reactivity.
• Excellent communication and good presentation.
• Ability to manage unforeseen events and stressful situations.
• Mastery of the Windows environment and hotel software (PMS).
• Professional English is essential; a third language would be appreciated.

Job conditions

• Contract: CDI
• Working time: 39 hours per week
• Work possible on weekends and public holidays according to the schedule.
• Paid on-call duties possible.
• Versatile position with a strong field and managerial dimension.

Why join us?

You will join a human-sized team in a recognized establishment, where your involvement and initiatives will contribute directly to our customers' satisfaction and the hotel's performance.

To apply: please send your CV and cover letter to the Management of Campanile Annecy - Cran-Gevrier.

Potential accommodation provided for the trial period During opening hours, 6:00 AM - 3:00 PM or during closing hours, 2:45 PM - 11:00 PM Family health insurance included web: www.campanile-annecy-sud-cran-gevrier.fr Gross salary: 2458 BRUT