Robotics Technical Specialist
About the company
We're working with an established international business looking for a Robotics Technical Specialist to support the growth of its autonomous cleaning solutions. This is a full time, permanent position which will be based in Banbury, with extensive travel throughout the UK and throughout the Nordics.
Your tasks
Combining technical troubleshooting, customer training and commercial support, this is an exciting opportunity to work with innovative robotics technology and help customers get the most from their investment.
Technical Expertise, Fleet Management & Troubleshooting
- Performing remote and on-site technical troubleshooting, software updates, and basic mechanical/electrical adjustments
- Managing and utilising cloud-based fleet management software, IoT telemetry, and web portals
- Providing expert support on autonomous technology, including sensor technologies (LiDAR, sonar, optical sensors, 3D cameras) and autonomous navigation systems
Customer Success & After-Sales Management
- Handling the technical delivery, deployment, onboarding, and site configuration of machinery
- Designing and delivering training and enablement programs for both end-users' staff and internal sales/demo teams
- Managing recurring customer feedback loops, ensuring high client satisfaction and proactively resolving technical or operational bottlenecks
- Identifying successful deployments and collaborate to translate them into marketing case studies.
Commercial & Sales Development Capabilities
- Analysing regional markets (Logistics, Retail, Healthcare, Public Spaces) to identify and target high-potential clients for autonomous cleaning
- Executing high-impact customer pitches, product demonstrations, and live field trials
- Conducting physical site surveys and feasibility studies to assess facility layouts, flooring, and infrastructure viability for KIRA deployments
- Initiating, planning, and organising specialised robotics events and sales-driven workshops for partners and end-users
Cross-Functional Link & Reporting
- Acting as the proactive, self-starting link bridging the gap between highly technical HQ engineers, regional corporate executives, and ground-level facility operators
- Analysing robot performance metrics to evaluate operational progress and report findings directly to top management
Requirements
What are we looking for?
- Proven experience in robotics, autonomous systems or industrial automation
- Knowledge of sensors, navigation systems and technical troubleshooting
- Experience supporting customers, delivering demonstrations or providing technical training
- Strong communication and problem-solving skills
- A proactive, independent approach and a willingness to travel
- A full, valid driving licence
A relevant technical qualification would be beneficial, alongside experience with cloud-based platforms or IoT systems.
What we offer
Salary is dependent on experience, plus exceptional benefits.
Other
Passionate about robotics and autonomous technology? Ready to put your technical skills to work in a customer-facing role?