Billing Operations Analyst

About the company

At Calor, billing isn’t just about invoices — it’s a critical part of our customer experience. We’re looking for a detail-driven, analytical Billing Operations Analyst to help ensure every invoice we send is accurate, timely, and trusted.

Your tasks

If you enjoy solving complex data problems, improving processes, and working cross-functionally to make things better — this role offers real ownership and visibility across the business.

The Impact You’ll Make As a key member of our Billing Operations function, you’ll act as a business owner for our billing systems and processes. You’ll safeguard billing accuracy while identifying opportunities to improve efficiency, reduce risk, and enhance the customer journey.

This isn’t just monitoring reports — it’s influencing how billing works.

What You’ll Be Doing

• Overseeing billing systems to ensure invoices are issued accurately and on time
• Investigating discrepancies, identifying root causes, and partnering with IT to resolve system issues
• Supporting Customer Service and Collections teams with billing queries, dispute resolution, and insight-led reporting
• Monitoring and reporting on KPIs, highlighting risks, trends, and opportunities for improvement
• Driving continuous improvement initiatives, including automation and process optimisation
• Creating and maintaining clear process documentation and training materials
• Managing third-party suppliers to ensure strong service delivery and cost efficiency

Requirements

Essential

• Strong analytical skills with the ability to interpret and manipulate large datasets
• Advanced Excel/data capability (experience extracting and analysing database information)
• Exceptional attention to detail and accuracy
• Confident troubleshooting and problem-solving skills
• Ability to clearly explain technical or billing issues to non-technical stakeholders
• Strong organisation and ability to prioritise in a fast-paced environment

Desirable

• Experience in Billing Operations, Accounts Receivable, or financial operations
• Experience using BI/reporting tools to generate insights
• Understanding of billing controls, financial compliance, or regulatory standards

If you’re someone who enjoys combining data, systems thinking, and operational improvement — and wants to see the tangible impact of your work — we’d love to hear from you.

What we offer

• Hybrid working model
• Genuine ownership of critical business processes
• Opportunity to influence systems and drive measurable improvement
• Exposure to cross-functional stakeholders across IT, Customer Service, Finance and third-party providers
• A role where your analytical skills directly improve the customer experience

What we can offer you

• 25 days annual leave plus 8 Bank Holidays
• Private Medical Insurance
• Company Pension Scheme (Salary sacrifice - single matched contributions up to 7.5%)
• Life Assurance
• Staff discounts on gas

Other

Billing Operations Analyst The Point, Warwick 12 months fixed term contract, Full-time, Hybrid £29,000 to £34,000 (Dependent on experience)