Customer Service Representatives

Responsibilities:

Provide customer support and first-contact resolution via inbound/outbound calls and email. Handle inquiries related to flight schedules, bookings, changes, cancellations, and refunds. Resolve complaints professionally and in compliance with Wizz Air’s service policies. Accurately log interactions and follow up on open cases within required timeframes. Use CRM tools, airline systems, and email platforms effectively. Communicate clearly and fluently in English and Spanish. B2 level is a minimum. Collaborate with team members and supervisors to improve overall service delivery. Stay updated on airline policies and internal process changes.

Requirements:

1–3 years of verifiable full-time experience in a call center or customer service role (airline, telecom, travel, or similar industries preferred). Bachelor’s degree in a relevant field such as Business, Communication, English, or Hospitality. Excellent spoken and written English and German — fluent, professional communication is mandatory. C1 level is the minimum requirement. Strong computer proficiency — must be comfortable navigating email, CRM tools, browsers, and airline systems. Ability to stay calm, professional, and solution-oriented under pressure. Strong attention to detail, organization, and interpersonal communication skills. Must be available full-time and hybrid in Abuja.

Why Join Callboxs:

Be part of an international, high-performing customer support team. Gain specialized experience in airline operations and customer service at scale. Work in a supportive, collaborative environment focused on growth and performance. Exposure to global standards and international client engagement.

Remuneration: NGN 250,000 per month gross (Negotiable)

Location:  Abuja, Garki, Nigeria (Hybrid)