Customer Experience Designer

Job Responsibilities

• Review customer journeys and identify service gaps and improvement opportunities.
• Analyse customer feedback, complaints and service data.
• Design and improve customer service processes, workflows and touchpoints.
• Develop service standards and customer experience initiatives.
• Work with internal departments to implement service improvements.
• Monitor customer satisfaction and service performance.
• Recommend solutions to improve customer experience, efficiency and retention.

Job Requirements

• Degree in Business, Marketing, Customer Experience or a related field.
• Relevant experience in customer service, customer experience or process improvement.
• Good analytical, communication and problem-solving skills.
• Able to work independently and coordinate with different stakeholders.