Your tasks
- Manage customer enquiries, feedback, complaints and service-related cases.
- Build and maintain positive relationships with customers.
- Coordinate with internal departments to resolve customer concerns and follow up on outstanding matters.
- Analyse recurring customer issues and recommend service improvements.
- Prepare customer service reports and maintain accurate customer records.
- Support customer engagement and service improvement initiatives.
- Perform general administrative duties, including filing, documentation and data entry.
- Prepare reports, correspondence and other administrative documents.
- Maintain and update records, databases and internal trackers.
- Coordinate meetings, appointments and follow-up actions where required.
- Provide administrative support to the department and assist with other ad-hoc duties.
Requirements
- Degree in Business, Marketing, Customer Relations, Business Administration or a related discipline.
- At least 1 year of relevant customer service, customer relations or administrative experience preferred.
- Strong communication, interpersonal and problem-solving skills.
- Good organisational and administrative skills with attention to detail.
- Proficient in Microsoft Office applications.
- Able to work independently and coordinate effectively with different departments
