accounts receivable clerk

About the company

About Us Calibre is a leading North American supplier of food packaging solutions, tailored to the foodservice, retail, processor, jan/san, healthcare and institutional markets. We offer a broad range of products specializing in eco-friendly and sustainable materials. We are committed to delivering innovative solutions that help our customers operate more efficiently with smart, cost-effective products. With over 5,000 products from 300+ manufacturers, we are a trusted single-source partner for packaging across Canada and the United States.

Founded in 1985, we are a family-owned and operated business with a strong reputation for reliability, service, and long-term partnerships. Headquartered outside of Toronto, Calibre operates multiple distribution centres in both Canada and the US, and we use our *own f

Your tasks

Position Summary: The Accounts Receivable Clerk is responsible for supporting the company?s accounts receivable function, including customer invoicing, payment processing, account reconciliation, collections follow-up, and maintaining accurate customer account records.

_Accounts Receivable & Billing_

• Prepare and issue customer invoices accurately and on time.
• Review invoices for appropriate pricing, supporting documentation, purchase order numbers, and other billing requirements
• Process customer payments and apply payments to the appropriate invoices and accounts.
• Maintain accurate and up-to-date customer account information.
• Process credit notes, adjustments, and account corrections as required.
• Investigate and resolve billing discrepancies and unapplied payments.

_Collections & Customer Follow-Up_

• Monitor accounts receivable aging and identify overdue customer accounts.
• Contact customers by email and telephone regarding outstanding invoices.
• Send account statements and payment reminders.
• Follow up consistently on past-due balances and document collection activities.
• Work with customers and internal teams to resolve invoice disputes or payment issues.
• Escalate significantly overdue or problematic accounts to management when appropriate.

_Reconciliation & Reporting_

• Reconcile customer accounts and investigate discrepancies.
• Assist with month-end accounts receivable reconciliation.
• Prepare aging reports and other accounts receivable reports as requested.
• Ensure payments, credits, adjustments, and invoices are recorded accurately.
• Maintain organized supporting documentation and customer correspondence.

_General Accounting Support_

• Respond to customer inquiries regarding invoices, statements, account balances, and payments.
• Work closely with sales, operations, customer service, and accounting teams to resolve account issues.
• Assist with filing, document management, data entry, and other accounting-related administrative duties.
• Support the accounting team with additional tasks as required.

Requirements

The ideal candidate is organized, detail-oriented, comfortable following up with customers regarding outstanding balances, and able to manage multiple priorities while maintaining accuracy and professionalism.

Qualifications & Experience:

• Minimum of 3 to 5 years of experience in accounts receivable or a similar accounting role.
• ERP System Knowledge: Familiarity with ERP systems, particularly Prophet 21 (P21), is highly advantageous.

Skills:

• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent written and verbal communication skills.
• Ability to work independently as well as part of a team in a fast-paced environment.