customer service representatives supervisor - financial services

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Work setting:

• Willing to relocate.
• General office.
• Financial management/services.

Tasks:

• Authorize routine deposits and withdrawals.
• Co-ordinate activities with other work units or departments.
• Establish work schedules and procedures.
• Examine and verify the accuracy of work .
• Prepare and submit reports.
• Train staff/workers in job duties, safety procedures and company policies.
• Co-ordinate, assign and review work.
• Store, update and retrieve financial data.
• Promote financial products and services.
• Process banking transactions.
• Answer clients' inquiries and provide information.
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts.

Computer and technology knowledge:

• MS Office.
• MS Access.
• MS Excel.
• MS PowerPoint.
• MS Windows.
• MS Word.
• MS Outlook.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Tight deadlines.
• Work under pressure.

Personal suitability:

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Judgement.
• Organized.
• Team player.
• Flexibility.
• Time management.

Employment terms options:

• Evening.

Experience:

2 years to less than 3 years.

Employment terms options:

• On call.
• Day.
• Overtime available.

Other benefits:

Free parking available.