Operations Support

Job Description

• Handles customer service calls with regard to voice/data inquiries & complaints to ensure Service Level Agreement (SLA) is met;
• Conduct first level technical, corrective & preventive maintenance;
• Consolidate and maintain patching lists, rack layout, floor plans, test results etc;
• Prepare, compile and maintain proper documentation for projects;
• Generate and prepare schematic/floor plan/rack layout/trunking layout plans using computer aided software such as PowerPoint, Excel etc;
• Generate patching list and check on accuracy;
• Prepare labels for panels, outlets, patch cables etc.

Requirements

• Min GCE “O” level equivalent, ITE or Diploma in Electrical/Mechanical or related fields
• Good computer literacy especially in Microsoft Office
• Ability to multi-task
• A team-player with positive mind-set
• Singaporeans Only