CALL CENTER AGENT

Professionally handle a high volume of incoming calls. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above. Ability to utilize and navigate multiple systems simultaneously. Be dependable and meet all attendance requirements. Resolve customer issues via one call resolution guidelines and/or escalated process. Meet or exceed company and client performance metrics. Maintain a balance between company policy and client benefit in decision making. Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers Responsible for call disposition or compiling and generating reports as required. Ability to accept and embrace changes within the current business environment.

Qualifications/Requirements: No BPO experience required for College Graduates At least 6-12 months of BPO experience for Undergraduates and SHS/HS Graduates (old curriculum) Must have a strong internet connection Residing in Pasig or nearby areas Must have an active Viber account