Business Development Executive

Job Purpose

Drive growth through outbound calling, lead generation and prospect engagement, building a strong pipeline of qualified opportunities for the Field Sales Team and BDMs.

As a key first point of contact, you’ll qualify prospects, nurture leads and support the sales team with accurate administration, proposals and follow-ups—helping turn opportunities into new business.

Main Duties

• Demonstrate excellent customer service and sales skills, placing the customer at the heart of every interaction.
• Support the BDMs with new customer opportunities, building strong, lasting client relationships.
• Creating new customer quotations in line with the company's quality standards, whilst ensuring effective and efficient customer service.
• Ensuring the sales process is followed for new customers, handing over all new customers at the 6-month spend threshold to the Internal account management teams as the customers transition into retained clients.
• Following up on incoming enquiries for the business, qualifying opportunities and achieving a win rate above 50%.
• Making customer calls and using all other company communication channels to support positive relationship building, ongoing service delivery, new account growth and prospecting activities in line with agreed KPIs.
• Prospect for new customers in line with agreed targets and KPIs, including generating new business leads through outbound calling, cold calling, LinkedIn outreach, and other channels as required.
• Utilising the in-the-house CRM & Pipedrive to effectively log client interactions daily and support the BDMs with meeting scheduling.
• Working collaboratively with the BDM’s to ensure client retention is maintained throughout your allocated region and in line with KPIs.
• Liaise with the operations and technical team through the enquiry lifecycle to ensure the proposal and delivery meet both the customer and business requirements.
• Support our live chat function on the website, manage marketing qualified leads and track success.
• Supporting the finance team with invoice queries and payment resolutions.

PERSON SPECIFICATION

Essential Professional Qualities

• Experience in account management, sales, client support and telesales roles.
• Strong track record of meeting or exceeding sales targets and KPIs. Experience in prospecting for new customers.
• Strong communication skills, both verbal and written.
• Adaptable and effective in a fast-paced work environment.
• Experience in using a CRM system.
• SAP ERP system experience - advantageous.

Summary of Behavioural Capabilities/Competencies:

• A strong work ethic.
• Strong telephone, oral and written communication skills.
• A team player with a proactive and positive attitude.
• A desire to learn new skills and thrive in a team environment.
• Innovative and forward-thinking.
• Organised and task orientated
• Exceptional timekeeping and time management.