Customer Support Technician (M/F)

Founded in 1987, our company is committed to providing HVAC and refrigeration systems solutions that meet the specific needs of our clients in various industrial sectors, including agri-food, pharmaceutical, and manufacturing, among others.

We are proud of our technical expertise and our ability to constantly innovate in our solutions to meet current environmental and economic challenges. We adopt a personalized approach for each project, working in close collaboration with our clients to develop solutions that not only meet their immediate needs but also anticipate their future challenges.

Are you looking for a human-sized company that can offer you a challenging position as well as an environment conducive to your professional development? Join our team and together, let's build your professional success!

Under the responsibility of the Technical After-Sales Service Director, you will contribute to the organization of the after-sales service activity and to the satisfaction of our clients regarding our services.

In this capacity, your missions will be:

1. Customer support hotline:

• Handle incoming telephone calls and provide technical information to interlocutors regarding technical problems.
• Establish diagnostics and propose solutions3. Hotline support client :

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1. Administrative management and reception:

• Support for telephone reception of internal and external clients
• Administrative management of offers and reports to our clients
• Creation, sending, and follow-up of service offers to clients (interventions, training)
• Order confirmations for service offers
• Management of various administrative tasks (creation of new support files, sending of intervention reports)

1. Client invoicing:

• Invoicing of intervention services and spare parts
• Follow-up of client and supplier invoices

1. Processing of non-conformities and damages:

• Management of returns of defective parts from our clients for expertise
• Management of product returns to the factory

Profile sought

With a Bac + 2 level education, such as a BTS Fluides et Energie in climate engineering, you have 2 years of experience in the same type of position, ideally in a customer support environment. You master professional English in writing.

Rigorous, you are recognized for your ability to organize your work and manage priorities. You are comfortable on the phone and with IT tools such as Pack Office. You know how to manage urgent situations with efficiency and provide solutions adapted to client needs.