Customer Service Tech Innovator (with conversational English) - Under direct employment

We are looking for a Customer Service Tech Innovator with a hands-on profile, passionate about technology and innovation applied to Contactability (Contact Center and Multichannel Service). We are looking for someone capable of designing, prototyping, and implementing solutions with real and measurable impact, combining business knowledge, technological mastery, and a transformation mindset.

Modality:

• Scheme: Hybrid - requires 2 days of in-person attendance per week at offices in Parque Patricios.
• Schedule: Monday to Friday from 9:00 to 18:00 hs (Argentina Time).
• On-call: Eventual availability for passive or active on-call shifts (notified in advance).

What will be your main challenges?

• Advisory and Consulting: Build relationships of trust with clients, understanding their business needs and co-creating solutions that resolve critical Contactability challenges.
• Technological Expertise: Evaluate and drive the main platforms and solutions in the market (including AI and agentic services) for Contact Center and multichannel service.
• Applied Innovation: Explore, prototype, and validate new technologies and approaches (generative AI, agents, automation) to solve operational challenges creatively and result-oriented.
• Design and Implementation: Design and implement customer-centric technological solutions that optimize the operation and generate superior experiences across all service channels.

Requirements and indispensables:

• Minimum 5 years of general work experience.
• Minimum 2 years of experience in the design and implementation of Contactability solutions (Customer Service / Contact Center).
• Deep knowledge of the Contactability business and the technological ecosystem (leading platforms, omnichannel, automation).
• Applied knowledge of generative AI and agentic service architectures.
• Ability to design end-to-end (E2E) tech solutions with a clear consultative approach.
• Innovative and experimental mindset (disposition to prototype, iterate, and learn fast).
• Ability to communicate, influence stakeholders at different levels, and collaborate transversally with other areas.
• English level: Intermediate / Advanced (mandatory).

We especially value (Desirable):

• Disruptive and innovative vision regarding the future of Contactability.
• Previous experience in innovation and digital transformation projects in Contact Center.
• Knowledge of CCaaS platforms (e.g., Genesys, Nice, etc.).

Benefits

• Medical coverage (redirection of contributions for coverage).
• Quarterly salary reviews.
• Extended paternity leave.
• Discounts at universities and educational centers.
• Birthday bonus.
• Bonus for internet and electricity expenses.
• Home office work equipment.
• Welcome kit upon joining.

-Requirements-

• Minimum education: University years of experience
• Keywords: servicio, service, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist