Operations and Customer Experience Manager

About the company

Join this specialist travel company who are the leaders in adventure fundraising challenges. Dealing with all the operations and client management. Hybrid with their offices in London paying up to £43K.

Your tasks

• Trip logistics: Manage suppliers, logistics, trip budgets
• Participant journey: Owning the journey from registration through fundraising and trip readiness to successful challenge completion and post-trip follow up
• Proactive support: Monitor cohort activity, challenge leader engagement and fundraising

Requirements

Operations and Customer Experience Manager, Skills Required

• A hands-on travel operations manager with strong customer experience skills
• Alternatively strong groups operations experience
• Confident with systems and Excel

How to apply

To apply for this Operations and Customer Experience Manager please either apply online, email your c.v to or call Amy on quoting Ref: AM61002

Other

Additional Information

• Paying £33K - £43K depending on experience
• Hybrid 2 days in the office Mon and Thur
• Offices based central London
• Working Mon - Fri 09.00 - 17.30
• Able to take out of hours phone 4-5 weeks a year, allowance paid
• 24 days hol + bank holidays
• Free trip approx every 18 months