Industry Affairs and Financial Protection Manager

Travel Industry Affairs & Financial Protection Manager Location: South West London / Hybrid

Are you an experienced travel industry professional with strong knowledge of travel regulation, financial protection and industry affairs ? We’re looking for an accomplished and commercially minded Industry Affairs & Financial Protection Manager to play a key role within a leading travel trade association.

This is a varied and influential position combining regulatory affairs, member advisory, financial protection, stakeholder management and commercial development . You'll work closely with senior leadership, Government bodies, regulators and industry organisations, while providing expert support to members across the UK travel sector.

Key Responsibilities

• Lead the organisation's policy, regulatory and industry affairs activity, keeping members informed of key legislative and regulatory developments.
• Develop policy positions, consultation responses, briefings and practical guidance for members.
• Represent the organisation with Government departments, regulators, trade associations and other key industry bodies.
• Provide expert advice to members on regulatory, financial protection and operational matters.
• Manage complex member enquiries, compliance issues and complaints.
• Oversee the organisation's financial protection scheme, including new member assessments, financial reviews, recommendations and ongoing risk monitoring.
• Liaise with members, insurers, bond providers and other stakeholders throughout the financial protection process.
• Prepare reports and recommendations for senior leadership and relevant boards.
• Maintain strong governance, documentation and processes across the financial protection operation.
• Identify opportunities to develop new products, services and revenue streams.
• Manage commercial relationships with key financial protection and industry partners.
• Identify opportunities to use technology and AI to improve efficiency, processes and member services.
• Act as an ambassador for the organisation, building strong relationships across Government, regulators and the wider travel industry.
• Support communications and media activity where appropriate.

What We're Looking For

You'll ideally have:

• Significant experience within the UK travel industry , with a strong understanding of the sector.
• Detailed knowledge of travel regulation, consumer protection and financial protection requirements.
• Experience working with insurance, bonding or financial protection schemes.
• Experience engaging with Government departments, regulators and industry bodies.
• Strong financial analysis skills, including the ability to interpret statutory accounts and assess financial risk.
• Excellent commercial judgement, negotiation and stakeholder management skills.
• Strong analytical and problem-solving abilities with exceptional attention to detail.
• Excellent written and verbal communication skills, with the confidence to influence at senior level.
• The ability to manage sensitive issues, competing priorities and complex stakeholder relationships.
• A proactive and independent approach, with the confidence to take ownership and make informed decisions.
• An interest in using AI and technology to improve business processes and efficiency .
• Degree-level education or equivalent professional experience.

The Opportunity

This is a unique opportunity to take on a highly influential role at the heart of the UK travel industry.

You'll have the opportunity to shape industry policy, influence regulatory developments, support travel businesses and oversee a significant financial protection function , while working closely with senior leadership and a wide range of industry stakeholders.

If you're a credible, commercially aware travel professional with strong regulatory and financial protection expertise, we'd love to hear from you.