Remote Growth & Client Engagement Specialist

Company Description BYU-Pathway Worldwide provides affordable, fully online higher education to students in more than 180 countries, partnering with BYU-Idaho and Ensign College to offer certificates and degrees grounded in Christ-centered learning. Since 2009, annual enrollment has grown from 50 to nearly 75,000, serving over 252,000 students worldwide. Its certificate-first model enables learners to gain job-ready skills in a year or less while progressing toward an associate or accelerated three-year U.S. bachelor’s degree. As the access provider within the Church Educational System of The Church of Jesus Christ of Latter-day Saints, BYU-Pathway focuses on reaching underserved learners through a supportive, spiritually uplifting community. Extensive tuition support, including discounts, scholarships, and needs-based aid, helps make higher education attainable for students across diverse circumstances. Role Description The Remote Growth & Client Engagement Specialist is a full-time, on-site role based in Abakaliki, focused on increasing enrollment and strengthening relationships with prospective and current students. This role involves engaging with learners and community partners through calls, messages, meetings, and events to explain BYU-Pathway programs, clarify admissions and financial aid options, and support students through the application and onboarding process. The specialist collaborates with local Church leaders, organizations, and outreach channels to identify new audiences, build referral networks, and promote BYU-Pathway’s offerings. Daily responsibilities include tracking leads, maintaining accurate records, following up with interested students, and providing ongoing support to improve retention and student satisfaction. The role also contributes feedback on outreach strategies, helps refine communication materials, and participates in local gatherings to foster a welcoming, encouraging environment for learners. Qualifications

Ability to build strong relationships with students, families, and community partners, demonstrating empathy, active listening, and consistent follow-up. Written and verbal communication skills for presenting information clearly, responding to inquiries, and tailoring messages to diverse audiences. Organization and time-management capabilities to handle multiple leads, track engagement activities, and meet outreach and enrollment goals. Comfort with using digital tools and online platforms for communication, data entry, reporting, and basic customer relationship management. Experience in sales, outreach, advising, or client service roles, particularly in education or nonprofit contexts, is beneficial. Understanding of BYU-Pathway Worldwide’s mission and willingness to support learners in a Christ-centered educational environment. Ability to work on-site in Abakaliki, collaborate with local teams and leaders, and occasionally support evening or weekend activities as needed. Relevant postsecondary education or comparable professional experience in student services, community engagement, or related fields is preferred.

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