Leads Engagement Specialist

Join the Winning Brand! Rewarding compensation awaits you! Basic + Incentive 5-Days workweek Rotation shift including weekend shift.

As the first point of contact for customers seeking assistance with their automotive needs, you’ll play a key role in managing appointment scheduling, rescheduling, and addressing various customer inquiries. Your goal is to ensure every customer interaction is handled with care and professionalism, providing top-tier service and ensuring a high level of satisfaction throughout the process.

Key Responsibilities: Customer Assistance: Respond to customer inquiries about automotive products and services via phone, email, and WhatsApp. Information Provision: Offer accurate information on BYD vehicles and service procedures. Appointment Scheduling: Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process. Record Keeping: Maintain detailed records of customer interactions, service requests, and resolutions in the helpdesk system. Product Knowledge: Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support. Escalation: Identify and escalate complex or unresolved issues to senior support. Feedback Collection: Gather and document customer feedback to help improve automotive services and address recurring issues. Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolve their concerns. Required Skills: Automotive Knowledge: Strong understanding of automotive systems. Communication: Excellent verbal and written communication skills to convey information and support. Customer Focus: Dedication to delivering exceptional customer service and ensuring a positive experience for each customer. Problem-Solving: Strong analytical skills to diagnose and address complex automotive issues. Attention to Detail: High level of accuracy in documenting customer interactions and issues. Qualifications: Education: A high school diploma or equivalent is required; additional coursework or certification in automotive technology or a related field is preferred. Experience: Previous experience in automotive customer service, technical support, or a related role is highly desirable. Certifications: Relevant certifications, such as ASE (Automotive Service Excellence), are a plus. Work Environment: Depending on company policies, this role may involve working in an office environment, remotely, or a combination of both.