Quality Analyst

Job opening for the Quality team.

We are looking for people who, just like us, are innovative, practical, objective, passionate about what they do, and strive for excellence. So, do you fit this profile?

Responsibilities and assignments

Main Responsibilities:

• Receive, register, and analyze complaints and non-conformities reported by customers, ensuring correct documentation of occurrences.
• Conduct root cause analysis and define responsibility for components or processes, directing demands to the responsible areas for handling.
• Monitor the progress of corrective and preventive action plans, ensuring compliance with deadlines and the effectiveness of implemented solutions.
• Validate the effectiveness of corrective actions through technical analysis, tests, and monitoring of quality indicators.
• Prepare management reports and present the status of occurrences, indicators, and action plans to the Quality Supervisor and/or Manager.
• Participate in internal and external audits, including supplier audits, contributing to process compliance and supply chain development.
• Act as an interface between customers, suppliers, and internal areas, ensuring efficient communication and structured resolution of non-conformities.
• Support continuous improvement initiatives, using quality tools to reduce failures, increase product reliability, and customer satisfaction.

Requirements and qualifications

Requirements:

• Completed higher education in Engineering (Mechanical, Production, Automotive, or related areas), Administration, Quality Management, or related courses.
• Advanced or fluent English, with oral and written communication skills for interaction with global teams.
• Experience in Quality, Manufacturing, Engineering, After-sales, or related areas, preferably in the automotive sector.
• Knowledge of quality tools, such as 8D, PDCA, 5 Whys, Ishikawa Diagram, FMEA, and root cause analysis.
• Experience in managing and monitoring non-conformities, corrective action plans, and quality indicators.
• Experience in customer service, complaint handling, quality audits, and supplier interfacing will be considered a differentiator.
• Valid Category B driver's license and availability for travel, when necessary.
• Analytical, organized, and results-oriented profile, with good communication, problem-solving, and teamwork skills.

Additional information

Here at BYD, we prioritize the well-being of our employees and are constantly seeking improvements for our benefits package. Your package will include:

• Co-payment medical and dental insurance for you and your dependents;
• Health and wellness programs to improve your quality of life;
• Golden Farma card for purchases at registered pharmacies with direct payroll discount, valid for both medications and hygiene and beauty items;
• WellHub (Gympass) to take care of your physical and mental health;
• Cafeteria with breakfast and lunch;
• Food Voucher to help with your monthly shopping;
• Chartered Transport;
• Porto Seguro collective life insurance, without payroll deduction;
• Childcare assistance, according to eligibility rules.