Call Center Officer

Your tasks

• Provide customer support over the phone;
• Identify the needs of current and potential clients and advise them accordingly;
• Introduce client to the relevant services of the bank clearly and in detail;
• Promote the sales of Bank services and products;
• Have a good knowledge of terms of each product;
• Have a good knowledge of all banking operations;
• Regulate customer account queries;
• Other duties and responsibilities as assigned.

Requirements

• Technical or Bachelor degree in accounting or finance;
• Relevant experience is a plus;
• Excellent knowledge of Armenian, English and Russian;
• Good communication and negotiation skills;
• Sales skills;
• Teamwork skills;
• Ability to identify, anticipate and respond effectively to customer requirements;
• Ability to understand banking operations, related policies and procedures;
• Ability to understand and present each type of product terms;
• Knowledge of AS-Bank.

Other

Working schedule: 24/7 flexible schedule