Application Support (Good English)

• Raise and manage service forms for application-related requests.
• Resolve incidents/issues and perform customer engagement to ensure timely resolution.
• Support requests raised by business users.
• Handle incident and problem management, including root-cause analysis.
• Monitor application performance and proactively identify potential issues.
• Create manuals and documentation for operation staff to support day-to-day processes.
• Coordinate with relevant teams (Development, Infrastructure, Business Users) to ensure issues are addressed effectively.

Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience in application support, IT operations, or a similar role. Strong understanding of incident and problem management processes. Ability to monitor and troubleshoot application performance issues. Good communication and customer engagement skills. Detail-oriented with strong documentation skills. Ability to work under pressure and manage multiple support requests simultaneously. Basic knowledge of ITIL framework is a plus. Note: All positions are subject to a criminal background check.