Customer Care Specialist (Spanish Speaking)

About the company

At Business Solutions LLC, we are looking for enthusiastic Customer Care Specialists (Spanish speaking) to join our supportive and dynamic team. In this role, you will be the first point of contact for our customers, providing accurate information, resolving inquiries and ensuring an outstanding customer experience.

Your tasks

• Answer and make calls, providing customers with requested information,
• Identify and resolve customer complaints according to company standards,
• Route calls to appropriate resources to ensure excellent service,
• Maintain call logs and reports,
• Escalate priority issues to management when necessary,
• Handle high volumes of inbound and outbound calls efficiently,
• Assess customers’ needs, clarify information, and provide solutions or alternatives,
• Keep accurate records of all interactions in the call center database,
• Perform other related duties as assigned.

Requirements

• Strong data entry and typing skills,
• Excellent command of Spanish, (English & Armenian preferable)
• Strong listening, verbal, and written communication skills,
• Ability to handle challenging or stressful situations professionally,
• Experience in a related field is a plus,
• Customer-focused with strong attention to detail,
• Responsible and able to work independently as well as collaboratively in a team.

How to apply

If you meet the requirements, please send your CV entitled “Customer Care Specialist (Spanish speaking)" to hr@businessolutionsllc.org.

Other

We work 6 days a week/7 hours a da y with the following shifts (Sundays are off):

6pm - 1 am 9pm - 4am (Preferable) 11pm - 6am