Genesys Expert
Must-have:CloudAISenior
Machine translation — original language: Spanish.Show original
Are you passionate about transforming customer experience through AI solutions and next-generation Contact Center platforms?
We are looking for a Senior Business Analyst with experience in Genesys and Artificial Intelligence technologies to participate in international digital transformation and large-scale automation initiatives.
🎯 What will you do?
- Lead AI-based innovation initiatives within the Genesys ecosystem.
- Analyze Contact Center processes and convert business needs into scalable solutions.
- Design and optimize IVR flows, routing, and intelligent automations.
- Collaborate on integrations with CRM, telephony, and cloud AI platforms.
- Drive solutions such as chatbots, virtual assistants, and machine learning capabilities.
✅ What we are looking for 🔹 More than 5 years of experience with Genesys. 🔹 Experience in global Contact Center projects. 🔹 Knowledge of AI applied to Customer Service. 🔹 Experience with APIs and integrations. 🔹 High level of English.