Training and Development HR Executive
Job Summary
Join as a proactive Training & Development HR Executive to lead onboarding, facilitate workshops, coach frontline teams, and manage L&D operations across 19 stores at Changi Airport, driving training excellence and employee engagement.
Responsibilities
- Coordinate and execute onboarding journeys for retail frontline staff and corporate executives by implementing effective "Buddy System" partnerships with Operations Management to ensure seamless integration
- Facilitate engaging Service Excellence workshops and review corporate grooming standards to maintain premium brand representation
- Manage airport-specific learning portals including QSM registrations, One Changi Learning portal, and coordinate Extra Miles Award programs to support operational training needs
- Oversee mandatory compliance training such as First Aid, Trade Compliance, and Security Compliance to ensure adherence to regulatory and industry standards
- Conduct regular in-store coaching visits across Changi Airport terminals to deliver real-time feedback on service quality and operational behaviors
- Review and enhance Learning & Development SOPs and processes to improve operational efficiency and training quality
- Manage training-related financial administration including preparing Expenditure Proposals and processing payment requisitions to external providers
- Prepare detailed weekly and monthly HR reports tracking training effectiveness, participation metrics, and program outcomes
- Develop and implement Employee Engagement programs to foster a positive, collaborative workplace culture
- Provide ad-hoc support for broader HR initiatives and general affairs projects as assigned by management
Required competencies and certifications
- Degree or diploma in Human Resources, Training & Development, or related field
- Proven ability to lead training workshops and engage diverse adult learners, preferably in retail, F&B, or high-touch service environments
- High proficiency in Microsoft Excel to accurately manage training records and financial documentation
- Strong attention to detail and proactive approach to reviewing and improving processes and SOPs
- Effective communication skills in verbal and written English to collaborate with operations management and corporate stakeholders and to confidently conduct stand-up trainings
Preferred competencies and qualifications
- Experience in Travel Retail or a high-volume airport ecosystem
- Familiarity with SkillsFuture Singapore (SSG) or Workforce Singapore (WSG) training grant applications
- Prior experience managing employee engagement activities or corporate onboarding programs
Other Information
This role is primarily based at the Tampines HQ Office with regular visits to the Airport office and 19 stores across four terminals to deliver training, coordinate brand training, and provide coaching
EA License No: 96C4864 Reg. No.: R1873093 Loh Chiang Soon