Temp Staff - Scam Victim Management - New Bridge Road

Location: New Bridge Road – Central Division

Job Title: Temp Staff – Scam Victim Management

Contract Period: Estimated 1 October 2026 – 12 months

Working Hours: 0900hrs to 1800hrs, Mondays to Fridays, excluding Public Holidays (40-hour work week)

Salary Range: Up to $27 per hour

Job Description:

• a) Serve as victim’s primary point of contact, address all queries and concerns of the victim from report lodge to case conclusion through phone engagement and structured service replies;
• b) Call victim to establish 1st contact point within 3 hours of the report being lodged, gather and submit critical scam-enabler information via ASC/ASCom Decision Authority (DA) Office for swift disruption;
• c) Provide preventive advice to minimise risk of future victimisation;
• d) Assess if there is a need to refer victim for counselling, social support or to issue a Restriction Order;
• e) Provide timely updates on case progress, asset recovery and case outcomes to victim;
• f) Put up service replies i.e., first interim service reply, progress service reply, case conclusion service reply, within stipulated timelines required by SPF;
• g) Provide administrative support such as putting up production order to request for CCTV footage retrieval for cases involving ATM cash mules, document mules, and victim-turned mule investigations; and
• h) Any other administrative tasks directed by Head of Branch.

Candidate Requirements:

• a) Must not be a subject of an ongoing criminal investigation at the time of application for the job;
• b) Was not terminated from service from the Singapore Police Force or any civil service;
• c) Observe confidentiality at all times for all documents and information;
• d) Candidates should generally have at least O Level qualifications, and will be assessed based on a mixture of experience, aptitude and qualifications;
• e) Relevant working experience in law enforcement, regulatory, enforcement, investigation, customer service, case management or related fields will be an advantage;
• f) Possess good people skills and communication skills (both spoken and written);
• g) Possess basic computer literacy skills, including Microsoft Office applications and be comfortable with learning and using a computerized investigation management system;
• h) Be flexible and adaptable to any process changes; and
• i) Able to identify and escalate issues that may be potentially sensitive / high profile in accordance with prescribed guidelines / SOP / Circulars.

EA License No: 96C4864 Reg. No.: R1106922 Goh Khar Keow