Senior / Guest Service Executive (Town area) | Immediate

Salary: $2,800 - $3,200 Location: Town area Working Hours: 5 days work week, 44 hours per week  3 rotating shifts: Shift A - 7am to 430pm Shift B - 1pm to 1030pm Shift C - 10pm to 730am Job Responsibilities: Work closely with the Assistant Manager to provide friendly and helpful service to guests. Handle guests’ questions, requests, and complaints politely and efficiently. Answer all telephone calls promptly, ideally within three rings. Handle cashier duties and follow the hotel’s rules and procedures. Maintain good relationships with guests and always be welcoming and professional. Know the different room types, prices, and availability, and promote room upgrades when appropriate. Take responsibility for solving guest problems and complaints. Inform the supervisor when further action is needed and complete reports when necessary. Follow all guest room security, emergency, and fire safety procedures. Encourage guests to use the hotel’s safe deposit boxes. Be familiar with the hotel’s facilities, events, and nearby attractions so you can provide accurate information to guests. Communicate professionally and work well with other hotel staff. Maintain a neat and professional appearance and keep the work area clean and tidy. Qualification: Relevant front desk experience EA License No.: 96C4864 Reg. No.: R26161270 JOEY TAY YI TING