Senior Executive / Assistant Manager

Job Scope:

Case Management & Court Operations

• Support Judges in the conduct of court proceedings, including arranging hearing dates, scheduling court events and coordinating hearing logistics.
• Perform front-line counter and case administration duties, including assisting court users, checking documents and processing applications within prescribed timelines.
• Support the preparation and coordination of mentions, hearings, case conferences and other court events.
• Maintain case records, databases and operational systems in accordance with established processes and timelines.

Court User & Stakeholder Engagement

• Provide professional and responsive assistance on court processes, enquiries and service-related matters.
• Handle operational and system-related enquiries involving court users, internal and external stakeholders.
• Work closely with stakeholders to facilitate effective case administration and service delivery.

Collaboration& Coordination

• Coordinate with government agencies, community partners and other stakeholders to support the effective management of cases and court processes.
• Build positive working relationships with internal and external stakeholders.

Continuous Improvement

• Participate in projects to improve operational processes, workflows and service delivery.
• Contribute to the review and enhancement of standard operating procedures and work practices.
• Support digitalisation, innovation and transformation initiatives to enhance operational effectiveness and improve court user experiences.

Operational Requirements

The role includes regular public-facing counter duties, as well as rostered duties that may include weekends/Public Holidays, based on operational needs.

Requirements:

• At least 3 years of relevant working experience.
• Strong communication (written and verbal) and interpersonal skills.
• Service-oriented with the ability to engage professionally with diverse stakeholders.
• Organised, meticulous and able to manage competing priorities effectively.
• Adaptable and resilient in a dynamic and fast-paced work environment.
• Comfortable using digital systems and technology to support operational work.
• Sound judgement when handling sensitive and confidential information.
• Able to work independently as well as collaboratively within and across teams.
• Experience in public sector operations, legal/social service administration, customer service, or case management would be an added advantage.
• To work onsite.

Location: Havelock Square Contract Period: 6 months

Salary: $3000 to $3500/month (depending on experience)

Working Arrangement: Mon-Fri office hours

EA License No: 96C4864 Reg. No.: R24121728 EUNICE WOO JING QI