Quality Service Officer (3 Months, City Hall)
Job Scope:
- Manage and oversee ServiceSG’s vendor in handling straight forward public feedback and enquiries from members of public, including providing guidance to vendor on cases and vetting draft replies.
- Review and assess feedback and enquiries, including the more complex cases, received through client's channels such as emails, online feedback system, and calls.
- Provide timely interim replies to members of public for QSM cases received.
- Work closely with relevant policy divisions and other public agencies to resolve issues raised by members of public. This includes providing advice on templates and drafts.
- Monitor progress of QSM cases and follow up with relevant divisions to ensure cases are closed within the WOG service standards.
- Assist in collating and analysing QSM case data to identify key issues and trends, and support the preparation of regular QSM reports, error reports and other service-related reporting.
Salary: $2760 - 3500/Month Working Hours: Duration: 3 Months (from November) Location: City Hall
Requirements:
- Resourceful, meticulous and a team player
- Good writing and communication skills
- Good analytical skills and the ability to think logically
- Independent, proactive and highly committed
- Proficient computer skills (MS Word, Excel, PowerPoint)
EA License No.: 96C4864 Reg. No.: R22110485 (Shanice Lim Xin Ni)