Ops Support Officer (Licensing & Applications) | Outram Park
Must-have:Security
Job Scope
- Process and update Security Officer (SO) data for new applications, renewal applications, and licence amendments.
- Verify that all required supporting documents are submitted with each application.
- Conduct verification and screening of applications in accordance with prescribed requirements.
- Perform data verification and reconciliation of SO data in the system.
- Correspond with licensees via email on data reconciliation matters and processing enquiries.
- Ensure that information provided by applicants is accurately updated in a timely manner across relevant hardcopy files, databases, and information systems.
- Follow up with applicants for additional information where necessary.
- Advise applicants on submission requirements and procedures.
- Attend to enquiries in a professional and courteous manner.
- Carry out any other duties as assigned by the Supervisor.
- Comply with all rules and guidelines as communicated by the Supervisor.
- Adhere to stipulated working hours from Monday to Friday. Claims outside of working hours will not be accepted unless prior approval has been granted by the Supervisor.
Requirements
- Minimum academic qualification of 5 GCE 'O' Level credits including English, or equivalent.
- Proficient in written and verbal communication.
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Able to work under pressure and meet deadlines.
- A team player who is also able to work independently.
- Committed to delivering good customer service.
- Able to handle sensitive information with discretion and maintain confidentiality.
Contract Duration: 6 months (1 November 2026 to 30 April 2027)
Working Arrangement:
- Mon to Thu: 8.30am – 6pm
- Fri: 8.30am – 5.30pm
- Sat/Sun: Off
Salary: $2,600 per month
Location: Outram Park
EA License No.: 96C4864 Reg. No.: R26161270 JOEY TAY YI TING