Engagement & Operations Support Officer

Job Scope: 1. Engagement & Outreach •Drive awareness and participation in Culture Pass among cultural partners and the public

• Support targeted engagement plans for arts, heritage, and cultural partners ranging from major institutions to grassroots groups
• Support outreach strategies for specific demographics (youths, families, seniors, digitally less engaged communities) based on their needs and preferences
• Lead offline outreach including roadshows, pop-ups, and partnerships with grassroots networks
• Coordinate with internal departments and external partners for seamless service delivery

1. Partnership & Event Management

• Identify and cultivate strategic partnerships with cultural institutions, brands, and community organisations to amplify Culture Pass reach •Conceptualise, plan, and execute conversion-focused events including on-ground activations and community activities

• Manage event logistics and optimise experiences to maximise sign-up rates • Manage and support operations of roadshows and events including liaising with partners and stakeholders, volunteers and ambassadors

1. Operations & Customer Service

• Support call centre and help desk operations ensuring prompt response and escalation
• Develop helpdesk protocols, scripts, and quality assurance measures
• Maintain high customer service standards across all touchpoints
• Draft responses to citizen enquiries and implement feedback mechanisms
• Monitor KPIs and implement continuous improvements

1. Risk Management & Administration

• Identify operational risks and develop mitigation strategies

• Support with the development of SOPs and maintain proper documentation for audits
• Provide secretariat support including meeting coordination and record-keeping

• Perform administrative tasks when assigned Requirements: Interest in Arts Management, Communications, Public Policy, or a related field.

• Experience in project management, administrative support, or programme coordination is preferred.
• Strong organisational skills with meticulous attention to detail and accuracy.
• Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders in a professional and collaborative manner.
• Strong collaborative approach with the ability to work effectively within cross-functional teams and contribute to a positive working environment.
• Proficiency in Microsoft Office Suite and experience with digital communication platforms.
• Adaptability and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

•Stakeholder engagement and relationship-building skills Salary: $3500 - 4960/Month Location: City Hall Working Hours: Mon– Thu: 9.00am to 6.30pm Fri:9.00 to 6.00pm Duration: 3 Months (may be able to extend) EA License No.: 96C4864 Reg. No.: R22110485 (Shanice Lim Xin Ni)