Digital Operations & Analytics Specialist (3 Months, City Hall)

Working Hours: Mondays to Thursdays: 9:00am to 6:30pm Fridays: 9:00am to 6:00pm Hybrid work arrangement available Key Responsibilities Digital operations management Carry out daily website content uploads, updates and maintenance, including event listings, metadata management and digital record processing Process content update requests from internal teams and external stakeholders efficiently Coordinate event approval workflows, making sure they meet established criteria and standards Carry out thorough quality checks on all files and content before publication Monitor published content for accuracy, consistency and up-to-date information Analytics and performance reporting Extract and compile key performance metrics for weekly target performance reports, delivering accurate data to stakeholders Support trend analysis to find patterns and insights in performance data Work with marketing teams to put together reports on campaign performance and funnel analysis Carry out administrative tasks when assigned Job Requirements At least 3 years of relevant experience Basic data analytics skills, with a proven ability to interpret charts, draw insights from numerical data and identify performance trends Proficient in spreadsheet software (Excel, Google Sheets) and managing CSV files Strong written and verbal communication skills for working with stakeholders Meticulous attention to detail for quality assurance and data accuracy Adaptable and quick to learn new digital tools and changing requirements Problem-solving skills for troubleshooting content and data inconsistencies Good to have: Experience with web analytics tools and tracking digital campaign performance Knowledge of data extraction methods and automated report compilation Understanding of digital marketing funnel analysis and conversion metrics Familiarity with content management systems and website maintenance EA License No.: 96C4864 Reg. No.: R22110485 (Shanice Lim Xin Ni)