Customer Service / Counter (SERVICE EXCELLENCE) @ Raffles Place / Cityhall
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Mondays to Fridays office hours $2350/month Contract Period: 1 year Job Scope:
- Handle counter enquiries and provide information to court users on court processes * Receive applications for court records/appeals at the counters and verify that the court documents submitted are properly filed * Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience * Provide suggestions to improve service quality and processes to enhance court users’ service experience.
Requirements:
- Experience in a people-facing role from the service or hospitality industry would be an advantage * Good oral and written communication skills * Prior experience with a Customer Relationship Management (CRM) system would be an advantage * Proficient in Microsoft Office suite of applications (in particular, Word, Excel, and PowerPoint)
EA License No: 96C4864 Reg. No.: R24121728 EUNICE WOO JING QI