Concierge (Butler)

Review daily arrival lists to identify VIPs and guests with special preferences, personally welcoming and escorting them to ensure a seamless, high-touch arrival and departure experience.

Proactively anticipate guest needs and deliver highly personalized, attentional service to consistently exceed expectations and create memorable experiences.

Prepare and serve hot/cold beverages to exacting standards, ensuring strict adherence to recipes, hygiene guidelines, food labeling and refrigeration procedures.

Oversee the complete setup and teardown of event spaces and meeting rooms, ensuring furniture, amenities and environment are impeccably presented for guests.

Act as the first line of technical troubleshooting for meeting rooms and AV equipment (e.g: connectivity, displays, remotes) to ensure spaces are fully operational prior to guest(s) use.

Promptly address and resolve guest queries, special requests and feedback, collaborating across internal departments (including Housekeeping) to maintain pristine lounge standards.

Meticulously record guest preferences, incidents and feedback in client profile databases to personalize future visits and maintain long-term relationship management. EA License No: 96C4864 CEI Reg No: R1104487 (Tan Hui Yung Janet)