BMC Helix AMS Consultant

We are seeking a skilled BMC Helix AMS Consultant – BHOM AIOps who will provide consultative operational and post-implementation support services for BMC Helix customers worldwide. The role requires expertise in BMC Helix Operations Management (BHOM) AIOps and Observability, ensuring platform stability, proactive operations, service availability, and continuous improvement. The consultant will manage incidents, problems, upgrades, patching, integrations, and optimization activities while helping customers maximize value from their monitoring and BHOM AIOps investments.

Key Responsibilities

• Provide L2/L3 operational support for BHOM AIOps platforms as per agreed SLAs.
• Administer, configure, customize, and maintain BHOM AIOps solutions to ensure platform availability and performance.
• Manage BHOM AIOps capabilities including Event Correlation, Situations, Service Health, Topology, Impact Analysis, and Intelligent Automation.
• Configure and optimize AI/ML driven BHOM AIOps capabilities such as anomaly detection, event noise reduction, predictive analytics, event enrichment, and root cause analysis.
• Develop and maintain Service Models, Business Services, topology mappings, dashboards, and monitoring policies.
• Troubleshoot platform, integration, customization, and performance issues across BHOM AIOps environments.
• Configure and manage integrations between BMC Hleix solutions such as ITSM, Discovery, cloud platforms, and third-party monitoring tools.
• Lead or participate in teams comprising BMC Helix , partner, and customer resources to deliver successful outcomes.
• Drive adoption of monitoring, observability, and AIOps capabilities across customer environments.
• Collaborate with Service Owners and stakeholders to define KPIs, service health metrics, reporting, and operational dashboards.
• Plan and execute product upgrades, patching, migrations, and rollout of new platform capabilities.
• Support & Help Customer adopt HelixGPT, Intelligent Automation, and emerging Agentic Operations use cases where applicable.
• Follow BMC Helix best practices and contribute to Continuous Service Improvement (CSI) initiatives

EA License No: 96C4864 Reg. No.: R24121728 EUNICE WOO JING QI