Admin Executive (Customer Service)

Job Scope: • Verify customers’ appointments and assist walk-in customers with visit enquiries • Issue queue tickets and troubleshoot basic queue system issues • Handle general enquiries on housing and car park matters • Assist customers with booking or rescheduling appointments and submitting e-Feedback forms • Guide customers in using e-Kiosks, AXS Machines and Cash Payment Kiosks • Monitor kiosk functionality and report technical issues or breakdowns to supervisors • Assist customers in retrieving documents from other government agencies via e-Kiosks • Support customers with HFE applications and document submissions using mobile phones or e-Kiosks • Assist with measuring vehicle dimensions for Season Parking declarations • Ensure digital display panels are functioning and displaying accurate content • Manage queues and crowd control to maintain a safe and orderly environment • Perform other ad-hoc duties as assigned by supervisors Working Hours: Monday to Friday: 8.00am to 5.00pm Location: Choa Chu Kang Salary: $15/H Duration: 3 Months EA License No.: 96C4864 Reg. No.: R22110485 (Shanice Lim Xin Ni)