Admin, Courier & Customer Support @ Buona Vista
Job Scope:
Administrative Support
- Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
- Assist with corporate gifts management and coordination
- Assist with adding and removing of Billing Contacts for organisations
Mail and Courier Management
- Prepare outgoing mail (registered, local and overseas) for postage
- Coordinate courier deliveries and pickups with proper record keeping
- Follow up closely to ensure timely delivery and pickup completion
Customer Service Operations
- Provide professional customer service by responding to enquiries across client's service touchpoints within Service Level Agreement
- Handle customer enquiries, assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows
Requirements:
- Minimum GCE 'O' Level qualification or equivalent with relevant experience; or candidates with a Diploma
- Previous customer service or administrative experience is a plus
- Strong communication and listening skills
- Good written communication skills, including the ability to craft clear, professional, and empathetic email responses
- Effective problem-solving and analytical abilities
- Basic technical proficiency (basic computer literacy, basic knowledge of excel, quick learning of new systems, able to navigate different systems)
- Good time management and multitasking abilities
- Able to work both collaboratively and independently
- Quick learning and adaptability
- Professional attitude and reliability
- Strong integrity and drive for excellence in work
Contract Period: 6 months Mondays to Fridays office hours
EA License No: 96C4864 Reg. No.: R24121728 EUNICE WOO JING QI