Shift Restaurant Manager

Texas Fried Chicken is seeking an energetic and hands-on Shift Store Manager (Shift Supervisor) to join our fast-paced QSR network in Egypt. In this vital role, you will take charge of restaurant operations during your assigned shifts, leading our crew to deliver lightning-fast service, uncompromising food safety, and an exceptional guest experience.

Key Responsibilities

• Shift Operations & Floor Leadership: Manage end-to-end shift operations—including opening/closing procedures, task allocation, and floor supervision—ensuring smooth, uninterrupted workflow.
• Team Supervision & Guidance: Direct cashiers, stockers, and merchandisers on duty, keeping the team motivated and focused on customer service excellence and speed of service.
• Cash & Register Management: Oversee POS terminal operations, conduct accurate till reconciliations at shift end, and manage daily cash drops or discrepancy reporting.
• Stock Replenishment & FIFO Execution: Coordinate continuous shelf stocking from the backroom during your shift, enforcing FIFO (First-In, First-Out) standards to maintain product freshness.
• Customer Service & Escalation Handling: Act as the primary point of contact on the floor for customer inquiries, returns, and complaints, resolving issues swiftly and professionally.
• Compliance & Safety: Ensure adherence to store safety rules, hygiene standards, and loss-prevention policies throughout the shift.

• Experience: 1 year of retail, supermarket, or FMCG operational experience, with at least 1 year in a supervisory or shift-leading role.
• Education: Bachelor’s degree in Business Administration, Commerce, or a related field.
• Technical Skills: Hands-on experience with Point of Sale (POS) systems and basic proficiency in Microsoft Excel or store back-office reporting tools.
• Core Competencies: Strong leadership and communication skills, high attention to detail, numerical aptitude, and the ability to work well under pressure in a fast-paced environment.
• Availability: Flexibility to work rotational shifts (morning, evening, and night shifts) including weekends and holidays.