B2B Operations Coordinator

ABOUT BURGA From a 7m² flat with just one printer in 2015 to a global powerhouse with 4+ million customers, 12+ million products sold, and revenue of over $147 million in 2025 - BURGA is not your average brand. Our products have been spotted with some of the world’s biggest celebrities, like Taylor Swift, Cara Delevingne, Lucy Hale, Alexis Ren, and many more. We're on a mission to turn ordinary into extraordinary by transforming everyday items into style statement accessories. To keep up with our growth, we’re building a 10-million-euro manufacturing facility in Kaunas, set to produce 40,000 items daily.  With unicorn ambitions and 500+ passionate humans on a mission to conquer the world, you’re joining a team that’s rewriting the rules. Curious about our day-to-day life? Take a peek at Instagram @burgainsider ABOUT THE POSITION: B2B Sales Coordinator at BURGA is all about making sure every wholesale order and partner experience runs smoothly from start to finish. You'll work closely with Sales, Production, Manufacturing, Logistics, and Customer Support teams to coordinate orders, solve operational challenges, and ensure our global B2B partners receive exceptional service. Your Role: Support BURGA's B2B growth by coordinating customer orders, managing product and logistics information, and ensuring seamless collaboration across teams to deliver an outstanding partner experience. WHAT YOU'LL DO:

• Administration of received customer orders, including order data entry in Excel, production systems, and Asana
• Identification, resolution, and prevention of operational issues related to order generation, packing, shipments, deliveries, and customer claims
• Communication and coordination with customers, Sales, Production Planning, Warehouse, and Logistics teams
• Creation and updating of order forms, templates, SKU lists, EAN codes, and product images for new collections and product categories
• Creation and maintenance of product cards, including preparation of EAN code files and coordination with GS1
• Preparation of required documentation, including invoices, credit note files, and export documents for non-EU shipments
• Coordination of logistics processes, including pallet shipments, transport bookings, DHL shipments, shipping labels, missing parcels, product measurements, weights, HS codes, and delivery-related issues
• Collection and sharing of product images and product information with customers
• Handling of defective or returned products, including claim registration, photo documentation, defect identification, and updates in the Retail Issues Board
• Preparation and import of new product EAN code files into internal systems
• Create and update order forms, templates and internal working documents

WHAT WE'RE LOOKING FOR:

• 3+ years of order management and administration
• Advanced excel skills and strong data operation
• Cross-functional coordination of deps.
• Customer communication and service orientation
• Invoicing, credit notes, export documentation
• Understand HS codes and all export related topics
• Claims, returns and defective product handling

SALARY: 2200 - 2500 EUR/Month GROSS. We’re open to discussing it based on your skills and competencies. EXTRA SWEETENERS Epic Team-Buildings: Enjoy team-building activities, including our all-talked-about Christmas parties. Annual Workation: Pack your laptop and join us for an epic workation that blends work and play, recharging your batteries and sparking creativity. Invest in Your Growth: Every team member receives an annual 650 EUR learning & development budget to spend on courses, conferences, books, certifications, coaching, or team training. Your growth is our priority.  Birthday Treat: Enjoy a free day off on your birthday. Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products - perks of being part of our team. Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months) Extra Days off: The longer you’re with us, the more time you get to unwind - earn an extra day of vacation for every year with us. Pleasant Workplace Environment: Work in a joyful space with occasional Friday team brunches, pet-friendly offices, and regular visits to our Kaunas and Vilnius locations. Flexible Working Arrangements: Embrace a hybrid work model or take advantage of personal workations. 

You’re just one click away from starting your dream career at BURGA.