Customer & Sales Support Manager
We are looking for you who wants to take responsibility and lead our Customer & Sales Support towards continuous improvements. It is therefore important that you are a change and development leader who likes innovation and can motivate others through change. You who apply have leadership experience in the form of project management or another previous manager or team leader role.
We also see that you have solid experience in sales or operational customer care; you are well acquainted with the requirements placed on a sales organization acting as a delivering unit. You handle the English language well, both spoken and written. Your IT proficiency is good and you are a frequent user of the Office package. Good knowledge of some business system is a must to bring to this role, where background from Jeeves is meritorious. Previous experience from demand planning such as handling EDI, delivery plans, and forecasts is of great advantage. Experience of similar work within the manufacturing industry is meritorious, as is education within marketing or logistics/supply chain.
The position places great demands on administrative ability and structure in the work. While you are operationally skilled and efficient in your execution, we see an organizationally strong person who with ease sees the big picture regarding a company's processes. Your communicative ability is important in the role of manager.
Attitude and energy are keywords for us! Your strong drive and great commitment ensure that you succeed in your work and reach the goals that are set. Furthermore, you must be resilient and patient in the processes you are involved in. You work together with your team towards common goals, taking initiative to drive the group's work forward while having the ability to create participation and engagement. Together with your colleagues, you create opportunities for Bufab to continue to grow.
If your profile matches the one we are looking for, we are sure that we can offer a very interesting job at a company that has high ambitions. As responsible for Customer & Sales Support, you lead a team of 7 people within Bufab Sweden's customer support. Your team works closely with our salespeople and customers and handles, among other things, order registration, planning, delivery, and invoice issues. The overall goal of the position is to, with great commitment, ensure a high service level to customers as well as to lead and support employees in an efficient operational handling of our customer orders.
In this role, you lead and distribute the work as a personnel manager. You develop and coach your employees toward the best possible performance, while also performing parts of the group's tasks yourself.
We offer an exciting position in a company on the rise in an international environment where you get great responsibility and good opportunities to develop both personally and professionally. In your role at Bufab, you will have a varied everyday life with many different contact surfaces both internally and externally.
Scope
The position is a permanent full-time employment and is based at our head office in Värnamo. Start date according to agreement.
For more information, contact Christopher Broman, Sales Operations Manager at christopher.broman@bufab.com
Bufab AB is a trading company that offers our customers a complete solution as a Supply Chain Partner for purchasing, quality assurance, and logistics of C-Parts (screws, nuts, etc.). Our customer offering Global Parts ProductivityTM aims to improve productivity in our customers' value chain for C-Parts.
Bufab Sweden is the largest company within the Bufab group. Our head office is located in Värnamo together with our warehouse, which is also the group's central warehouse. From our central warehouse, we deliver products to our sister companies and customers all over the world.
Today we are 115 employees and we have sales offices around Sweden such as Stockholm, Göteborg, Västerås, and Oskarshamn. Bufab Sweden has a turnover of 800Mkr.
Bufab's business is about commitment, speed, and trust. We deliver solutions, not products. We are a large family with strong entrepreneurs with big hearts, and we believe in personal initiative locally to drive the business forward. We are Solutionists.