Account Manager / New business
Account Manager/ New business N14
Office Based £28,000 - £34,000 Benefits comms
Due to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle, is required to provide a broad ranging, client focused sales support and Account Management for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace. The ideal candidate is an ambitious, versatile and highly organised Account Manager with a new business background, ideally with first-hand knowledge of the Telecoms industry and a passion for providing a timely, proactive and effective sales coordination service to a fast-paced, growing and friendly organisation. Applications are encouraged from individuals that can multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous.
Key Responsibilities
- Making and Taking calls pushing to bring in new business
- Ordering and provisioning of products and services
- Speaking to suppliers and dealing with support cases
- Taking calls, submitting orders and logging faults
- Preparing sales order forms and sending to client on DocuSign
- Provide customer support throughout the order process, either by call or email
- Filtering calls and dealing with any queries
- Fault Reporting on all products and services
- Day to day management of the Support email inbox
- Calling existing clients to upgrade products and services by phone and email.
- Account Manage existing clients
- Upsell products and services to new and existing clients
Skills & Experiences
- Previous experience in a Account Management and Sales within the Telecoms sector
- Strong organisational and problem-solving skills with exemplary attention to detail
- Ability to work to deadlines and the ability to prioritise a busy workload
- A positive and can-do attitude
- Technically competent, particularly with MS Office suite
- Able to develop and document procedures and systems
- Ability to work under pressure.
- Excellent written and spoken English.
This is a wonderful opportunity for a dynamic, proactive Account Manager and Sales Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant.