Freelance Operations Staff (Yogyakarta)
Principal
Your tasks
As a Freelance Operational Staff, you will monitor and manage daily transactions and orders for our services. You will work closely with the Customer Experience (CX) Team & Supply/Tasker Team to resolve any issues related to orders, ensuring smooth and efficient service delivery.
- Monitor daily transactions/orders to ensure they are processed correctly and efficiently.
- Track the progress of each order from initiation to completion.
- Collaborate with the related team to address and resolve any issues or complaints related to orders.
- Maintain clear and consistent communication with the internal team regarding order statuses and issues.
- Coordinate with field staff to ensure timely service delivery and resolve any logistical challenges.
- Maintain accurate records of transactions, orders, and communications.
- Assist the team to ensure smooth and efficient user journey.
Requirements
- Completed a degree in any major.
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
- Service-oriented mindset.
- Basic English skills are required.
Skills: Scheduling, Operations Management, Customer Service, Dispatcher, Communication Skills
Other
- This position will require a shifting arrangement.
- Compensation will be calculated per day.