Customer Quality Pilot (M/F)

BS Consultants is a consulting firm specializing in HR management as well as in supporting companies and their employees during phases of change. We are looking for one of our clients, a major industrial player based at the gates of Haut Jura near La Plastics Vallée, for a Customer Quality Pilot (M/F), in CDI. You guarantee customer satisfaction by driving quality performance during series production and by being the preferred interlocutor for any technical or organizational issues. You represent the company to customers to ensure understanding and adherence to the implemented solutions.

Your main missions are:

• Represent the company: Be the company's ambassador during trips to customers in France and abroad (approximately 1 to 2 times per month) in order to uphold the company's image and standards.
• Manage audits: Prepare, lead, and follow up on process and product audits conducted by customers on-site.
• Drive problem solving: Identify and manage risks, and manage the entire 8D cycle (root cause analysis and deployment of actions).
• Drive the action plan: Ensure rigorous follow-up of corrective actions and unite cross-functional teams to move files forward.
• Propose solutions: Defend technical and organizational solutions that correspond to the customer's specifications and internal performance requirements.

You have a higher technical education, such as a Bachelor's degree to Engineer level (in mechanics or plastics engineering) and have at least 5 years of similar experience, ideally in the automotive field. You have a good command of the English language.

Your autonomy, your ability to unite people, your energy, and your perseverance are imperative assets for your success in this role.