Sales Administration Assistant - Web and Logistics (M/F)
About the company
Our client is a key figure in French fashion, hairdressing, and luxury manufacturing. ALEXANDRE DE PARIS has been present in the most prestigious fashion shows for 50 years thanks to its globally recognized accessories. With high-end boutiques worldwide and proud of its Made in France expertise and designs, ALEXANDRE DE PARIS has been committed to preserving local jobs since its creation.
Your tasks
As part of its development, ALEXANDRE DE PARIS is looking for a Sales Administration Assistant - Web & Logistics to ensure the follow-up of customer orders and to participate in the preparation and shipping operations of Web orders, particularly those destined for Switzerland.
A versatile position, it combines missions of sales administration, customer relations, and operational logistics.
Sales Administration
- Enter and ensure the follow-up of customer orders
- Issue invoices
- Organize and monitor shipments
- Handle customer requests and disputes
- Manage the telephone switchboard and direct calls
- Respond to customer inquiries, particularly English-speaking customers
Web Orders and Logistics
- Prepare Web orders on a daily basis
- Prepare orders destined for Switzerland
- Organize shipments and prepare necessary documents, including customs documents when required
- Participate in the monitoring and organization of physical stock
- Ensure the proper organization of the storage space and the reliability of order preparations
Requirements
We are looking for a versatile, rigorous, organized, and reactive person, capable of alternating between administrative tasks, customer relations, and order preparation.
You possess initial experience in ADV, commercial administration, order management, or a logistics environment. Equipped with a good command of common IT tools, you have a good level of English, allowing you to manage telephone calls and emails from English-speaking customers.
Your strong interpersonal skills and sense of customer service will allow you to succeed in this versatile position.
Knowledge of international shipping issues or customs formalities is a plus.