operations supervisor
*Lead people. Strengthen operations. Keep customers and equipment moving.*
Brunswick Lift Rentals is growing and remains committed to providing our customers with the reliable service and equipment solutions they need in today's fast-paced market. With years of experience providing top-brand aerial lift and material handling equipment, we continue to grow through expanded product offerings, strong customer relationships, and the value-added services that have supported our customers over the years.
We are currently looking to hire our next great team member for the position of Operations Supervisor located in Charlottetown, PE. This is an ideal opportunity for a hands-on, safety-minded leader who can organize people, equipment, schedules, and priorities while helping a busy branch deliver a consistent customer experience.
*What You'll Do*
As an Operations Supervisor, you'll play a key role in ensuring the smooth, safe, and efficient execution of daily branch operations across dispatch, transportation, yard flow, logistics, service coordination, and inside sales support.
- Oversee daily branch operations, including dispatch, transportation, yard flow, logistics, service coordination, and operational support for Inside Sales.
- Monitor daily priorities, workloads, equipment movement, service readiness, customer commitments, and operational bottlenecks to support smooth execution.
- Improve workflows to strengthen speed, accuracy, safety, quality, customer responsiveness, and consistency across the branch.
- Monitor operational KPIs, identify performance gaps, and support corrective actions that improve accountability and branch execution.
- Coordinate equipment availability, preventive maintenance priorities, fleet utilization, and readiness with Service, Sales, Dispatch, Yard, and branch leadership.
- Lead visible safety routines, including safety huddles, hazard walks, PPE checks, safe-work coaching, and corrective action follow-up.
- Coach and support frontline employees through clear expectations, regular observations, constructive feedback, and development conversations.
- Help resolve customer issues promptly while maintaining organized, customer-ready showroom, yard, staging, and branch environments.
- Support cost control by monitoring overtime, hauling expenses, outside repairs, labour productivity, and the effective use of vehicles and fleet assets.
- Implement and reinforce SOPs, support operational audits, and communicate safety alerts, policy changes, operational updates, and KPI results.
*What Makes You Successful*
- You are an organized, hands-on leader who can balance safety, customer service, team needs, and changing operational priorities.
- You communicate clearly and professionally with drivers, dispatchers, technicians, inside sales representatives, customers, and branch leadership.
- You take ownership, follow through on commitments, and address operational gaps with practical solutions.
- You are comfortable coaching frontline employees, reinforcing standards, and building accountability in a respectful way.
- You use reports, KPIs, and operational information to make informed decisions and improve branch performance.
- You are motivated by teamwork, continuous improvement, and delivering a dependable customer experience.
*Qualifications*
*Required*
- Experience in operations, dispatch, transportation, fleet, equipment rental, service coordination, logistics, yard operations, branch operations, or a related customer-facing operational environment.
- Demonstrated ability to coach frontline teams, clarify expectations, provide feedback, and drive accountability.
- Strong communication, prioritization, organization, problem-solving, and customer service skills.
- Comfort using business systems, dispatch records, operational reports, KPI tracking tools, spreadsheets, and Microsoft Office applications.
- Commitment to safe work procedures, PPE compliance, hazard identification, and consistent branch s