Natural England Bristol Customer Service Officers

Natural England - Customer Service Advisor (AO x4) Location: Bristol

Pay Rat £13.30ph

If you're at your best when helping people, communicating clearly, and staying calm under pressure, this is a brilliant opportunity to join Our Client and represent Natural England with confidence, empathy and professionalism.

What you'll be doing:

• Answer calls and handle enquiries from the Natural England general enquiries line using the telephony system
• Respond to email and contact form enquiries in a timely, empathetic and professional manner
• Use the Internal Knowledge Base to resolve queries at first contact where possible
• Log enquiries accurately on the eCase database
• Escalate issues to senior colleagues within the Customer Service Team or Natural England teams when needed
• Use Premium Co-pilot to help draft high-quality responses
• Be an exemplar of customer service by delivering consistent standards across all enquiry types

What you'll bring:

• Excellent customer service skills, with the confidence to handle both simple and more complex enquiries
• Experience working in a telephony environment
• Strong problem-solving ability, including the ability to work effectively under pressure
• IT literacy to confidently manage systems and customer information
• Clear communication using Plain English
• A team-first mindset, working collaboratively to support colleagues when escalation is required

Additional information:

• Office-based role at Horizon House, Bristol
• Desirable: previous experience working within a government department

You don't need to be perfect-you need to be people-focused, responsive, and ready to make a real difference. If you're ready to bring your customer service strengths to Our Client in Bristol, we'd love to hear from you. Apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.