Customer Account Advisor
Your tasks
Customer Account Advisor | Stratford-upon-Avon | £26,800 We are looking for an experienced Customer Account Manager to join a busy, customer-focused team. In this role, you'll be responsible for managing customer accounts, handling inbound and outbound calls, negotiating affordable payment arrangements, resolving account queries, maintaining accurate records, and supporting customers to find positive outcomes while delivering excellent customer service. What's on offer?
Customer Account Manager | Stratford-upon-Avon | £26,800 We are looking for an experienced Customer Account Manager to join a busy, customer-focused team. In this role, you'll be responsible for managing customer accounts, handling inbound and outbound calls, negotiating affordable payment arrangements, resolving account queries, maintaining accurate records, and supporting customers to find positive outcomes while delivering excellent customer service. What's on offer?
Requirements
- Previous debt collection/debt recovery experience
- Previous call centre experience
- Strong communication and negotiation skills
- Ability to confidently manage sensitive customer conversations
- Previous debt collection/debt recovery experience
- Previous call centre experience
- Strong communication and negotiation skills
- Ability to confidently manage sensitive customer conversations
What we offer
- £26,800 salary
- 37.5 hours per week
- Hybrid working available (up to 2 days from home once fully trained and meeting performance expectations)
- Monday to Friday
- Career development opportunities
- £26,800 salary
- 37.5 hours per week
- Hybrid working available (up to 2 days from home once fully trained and meeting performance expectations)
- Monday to Friday
- Career development opportunities
Other
Please note: Applications without debt collection/debt recovery experience and call centre experience will not be considered. Location: Stratford-upon-Avon
Please note: Applications without debt collection/debt recovery experience and call centre experience will not be considered. Location: Stratford-upon-Avon