IT Configuration Analyst

IT Configuration Analyst | High-Growth MGA | Bristol (Hybrid) | Full-Time | £35,000–£40,000 + Benefits

About the Company

Our client is a fast-growing, technology-enabled specialty insurance business dedicated to bringing operational agility, technical excellence, and modern platform design to the specialty insurance marketplace. Rather than relying on rigid legacy systems and slow supplier release cycles, they are building an in-house engineering and IT capability that empowers their business to adapt, configure, and release changes quickly and under control.

Working closely across claims, operations, underwriting, and data, the team prizes lateral thinking, hands-on problem-solving, and a pragmatic "test before you release" culture. They are now looking for an ambitious, tech-savvy IT Configuration Analyst who wants to get under the hood of business platforms, solve technical puzzles, and push their career upwards towards software or systems engineering.

About the Role

Reporting directly to the Head of Engineering, this is a hands-on, high-ownership role designed for someone in the early stages of their technical career (entry level to ~2 years of experience) who has genuine curiosity and a drive to build.

This is not a generic helpdesk or corporate IT admin role managing M365 accounts and hardware. Instead, you will be the operational bridge configuring and evolving core business applications—including bespoke claims platforms and core insurance engines (such as Instanda / BCC). You will take live change requests from claims, underwriting, and operations teams and turn them into tested configurations, clear logic rules, and automated workflows - learning the domain inside-out and bringing technical control in-house.

You don't need heavyweight production coding experience on day one, but you must love getting into the weeds with systems, understanding logic flows, and actively working towards engineering-level skills.

Key Responsibilities

• Build and update workflows, digital forms, validation rules, templates, and reference data across core business systems (claims platforms, insurance engines, Jira Service Management).
• Partner with operational requesters across claims and operations to unpack vague requests, pinpoint edge cases, and translate business needs into clean configuration specs.
• Build changes in sandbox environments, write test cases, facilitate User Acceptance Testing (UAT) with end-users, and prepare release notes with proven rollback plans.
• Maintain Confluence configuration registers, document system architectures, and capture partner knowledge transfer so configuration logic is transparent and sustainable.
• Collaborate with external software partners and technology providers on defect fixes, platform releases, and capability handovers.

Skills & Competencies

• A natural knack for breaking down complex problems into clear rules, logic trees, and edge cases.
• Confident working with computers, business applications, and software tools; you enjoy tweaking settings, troubleshooting errors, and understanding how data moves.
• Comfortable working with structured logic (if-then conditions, spreadsheet formulas, JSON structures, or low-code/no-code platforms).
• A personal drive to grow towards engineering - whether demonstrated through hobby coding, homelabs/servers, scripting (Python, SQL), or self-taught tech projects.
• Ability to explain technical logic clearly to non-technical operational colleagues while challenging ambiguous requests constructively.

Qualifications & Experience

• Up to 2 years of practical experience in a technical support, configuration, systems, or analytical role. However, this is an entry-level role so no formal industry experience is required.
• Evidence of curiosity and self-directed learning - you've taught yourself a tool, language, or system and built something real with it (at work, in study, or in personal hobby projects).
• Exposure to low-code tools, workflow engines, CRM/ticketing platforms (Jira, Power Platform, Zapier, Airtable, HubSpot), or core insurance platforms (Instanda, BCC, Guidewire) is a strong plus.
• Familiarity with basic scripting, reading JSON/APIs, or basic SQL queries is advantageous, but an appetite to learn on the job is essential.